Refund policy

Dearborn Carpet & Flooring — Return, Refund & Warranty Policy

Please review these terms before purchasing.

Non-Returnable & Non-Refundable Items

The following purchases are final sale and cannot be returned or refunded:

- Carpet that has been cut.

- Opened boxes of hard-surface flooring, including vinyl plank, hardwood, laminate, and tile.

- All installed carpet and flooring.

- In-stock specials and clearance merchandise.

Select In-Stock Specials — No Warranty

Select in-stock specials identified as discontinued, second-quality, or off-goods merchandise are sold as is, without warranty, except where required by applicable law. These purchases are final sale and non-refundable.

Special Orders

Special orders may be non-returnable and non-refundable. Return eligibility requires approval from Dearborn Carpet & Flooring and, where applicable, the manufacturer or supplier.

Approved special-order returns are subject to a 40% restocking fee based on the purchase price of the returned merchandise, plus applicable shipping and freight costs. These charges will be deducted from the refund.

Eligible Returns

Return requests for eligible merchandise must be submitted within 30 days of receipt. Items must be unused, uninstalled, in their original condition and packaging, and accompanied by proof of purchase. Hard-surface flooring boxes must remain unopened.

All returns require prior authorization. Contact dearborncarpet@gmail.com before returning merchandise.

Inspection & Product Concerns

Please inspect all materials before cutting or installation. Contact us promptly if merchandise is damaged, defective, or incorrect. Such concerns are reviewed separately from standard return requests, subject to any applicable warranty and legal requirements.

Refund Processing

Approved refunds will be issued to the original payment method after inspection, less applicable fees and shipping costs. Bank processing times may vary.

This policy does not limit rights or remedies required by applicable law.